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Citrus Valley Medical Associates Nondiscrimination Notice

Citrus Valley Medical Associates (CVMA) and its covered entities comply with applicable Federal civil rights laws
and do not exclude, deny benefits to, or otherwise unlawfully discriminate based on:

  • Race
  • Color
  • Gender
  • Sexual orientation
  • Gender identity
  • National origin
  • Medical condition
  • Physical handicap or disability
  • Mental condition
  • Veteran’s status
  • Age

in admission to, participation in, or receipt of services and benefits under any of its programs and activities.
CVMA does not exclude people or treat them differently because of the categories listed above.
Also prohibited is retaliation of any kind against individuals who file complaints in good faith or who assist in a CVMA investigation.

Filing a Grievance with CVMA

If you believe that you have been unlawfully discriminated against, you can file a grievance with CVMA by phone or in writing:

  • By phone: Call CVMA’s Director of Quality Management at
    951-808-6240 (if you cannot speak or hear well, please call 711)
    Hours:
    Monday–Thursday: 8 a.m. – 5 p.m.
    Friday: 8 a.m. – 2 p.m.
  • In writing: Mail complaint to CVMA’s Director of Quality Management
    P.O. Box 5089, Norco, CA 92860

Filing a Civil Rights Complaint with the California Department of Health Care Services, Office of Civil Rights

You can also file a civil rights complaint by phone, in writing, or electronically:

  • By phone: Call 916-440-7370 (if you cannot speak or hear well, please call 711).
  • In writing: Fill out a complaint form or write a letter and send it to:
    Deputy Director, Office of Civil Rights
    Department of Health Care Services
    Office of Civil Rights
    P.O. Box 997413, MS 0009
    Sacramento, CA 95899-7413
  • Forms: Complaint forms are available at:
    http://www.dhcs.ca.gov/Pages/Language_Access.aspx
  • Electronically: Send an email to:
    [email protected]

Filing a Civil Rights Complaint with the U.S. Department of Health and Human Services

If you believe you have been discriminated against because of race, color, national origin, age, disability, or sex, you can also file a civil rights complaint by phone, in writing, or electronically: